SCHEDULED MAINTENANCE | Phone and ticketing systems from 2021-02-18 18:30 GMT to 2021-02-18 22:30 GMT

Scheduled maintenance Customer Portal Other / Third Party
2021-02-18 18:30 GMT · 4 hours

Updates

Update

This work has been completed successfully

February 18, 2021 · 23:03 GMT
Scheduled

Good afternoon,

On Thursday 18th February 2021 at 18.30, our dedicated infrastructure team will be carrying out scheduled maintenance to our phone and ticketing systems in order to maintain optimum efficiency and operations of theses functions for our customers. The maintenance is scheduled to end by 22.30.

During this period, we expect to see sporadic disruptions to both systems that last around 3-5 minutes at a time. We’re pleased to say that we do not expect to see major impact to our customers requesting emergency support as our out of hours support line will still be available as normal.

Whilst we request that The Wirehive Support Portal is not for emergency support requests out of hours, we know that some of you go that extra mile burning the midnight oil and log tickets ready for review the next day. This function is unlikely to be available during the maintenance period but will be back up and running for business as usual at the end of the maintenance.

If you experience anything outside of the scoped impact, please feel free to give our support team a call on 01252 560565 who will be more than happy to assist with any queries that you have.

Thank you very much for your support and patience on this.

Kind regards

The Wirehive Infrastructure Team

February 16, 2021 · 15:46 GMT

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