Incident & maintenance history


2021-03-17
Gen 3 | Pod 2 - Potential risk of outage
2021-02-22
Customer Portal - Issue viewing ticket replies
2021-02-19
Phone system issue
2021-02-18
SCHEDULED MAINTENANCE | Phone and ticketing systems from 2021-02-18 18:30 BST to 2021-02-18 22:30 BST
2021-01-03
Network Issue
2020-12-14
Public cloud connectivity issue
2020-08-30
Centrurylink transit intermittent outage
2020-08-25
AWS Health event - EU-WEST - EC2 connectivity issues
2020-08-24
False alarms on monitoring platform
2020-08-18
Issue with logging in to Customer Portal
2020-08-02
Wirehive Monitoring Platform Upgrade from 2020-08-02 19:00 BST to 2020-08-02 22:00 BST
2020-07-24
Customer Portal Errors
2020-07-14
Customer Portal Unavailable
2020-07-14
Wirehive phones unavailable
2020-07-01
Wirehive Monitoring Platform Upgrade from 2020-07-01 19:00 BST to 2020-07-01 22:00 BST
2020-06-15
Essential updates to Wirehive's ticketing system (ConnectWise) on 15/06/2020 from 2020-06-15 20:12 BST to 2020-06-15 22:00 BST
2020-06-11
Essential updates to Wirehive's ticketing system (ConnectWise) on 14/06/2020 from 2020-06-11 12:00 BST to 2020-06-14 01:00 BST
2020-04-04
Service Customer Portal seems to be down
2020-04-01
Gen4 platform expansion - Potential Network Disruption from 2020-04-01 10:21 BST to 2020-04-09 12:00 BST
2020-03-24
Microsoft VM capacity issue in West Europe/North Europe region from 2020-03-24 15:30 BST to 2020-04-30 12:00 BST
2020-03-16
Covid-19 and Business Continuity - Wirehive update from 2020-03-16 09:33 BST to 2020-04-28 12:00 BST
2020-02-28
Connectivity Issue
2020-02-01
Regular phone numbers not working
2020-01-24
Emergency router maintenance
2020-01-13
Wirehive Cloud Portal - Azure usage records issue
2019-12-26
Router failure in Farnborough
← Back